Pekpik VPN won’t connect
First check that your internet works with the VPN off, then try a different server. If the app asks for VPN permission, allow it. Most other failures come from a message in the app that tells you what to do next, such as a full device list or used-up free data. If nothing helps, update the app and contact support.
What you may see in the app
- Connection failed: …
- VPN permission required. Please allow VPN configuration in Settings.
- VPN configuration failed. Please try selecting a different server.
- Server is still being configured. Please try again in a few seconds.
- Server configuration failed. Please try again.
- Session updated. Please try connecting again.
- Approve Pekpik VPN system extension in System Settings, then connect again.
- The server could not prepare this connection. Please try again later.
- This route is still being prepared. Please try again in a moment.
- Connection failed because Android VPN permission is not available. Grant VPN permission and retry.
- Connection failed because … configuration timed out. Check network and retry.
- Connection failed. Check your network or try again later
Quick checks
- Turn the VPN off and open a website. If it doesn’t load, fix your Wi-Fi or mobile data first. Hotel and airport Wi-Fi often need a sign-in; see Hotel and airport Wi-Fi sign-in pages.
- Open Servers and pick a different server, ideally in another country or region.
- Turn off any other VPN app. Two VPN apps running at once can block each other.
- Update Pekpik VPN to the latest version, then fully close and reopen the app.
Read the message in the app
- Device limit reached: remove an old device. See “Device limit reached”.
- Free traffic used up: see “Free traffic used up”.
- Server is no longer available: the server list refreshes; pick another server. See this article.
- This server requires a premium subscription: the server is for VIP. See Why is a server locked?.
- Server is still being configured: wait a few seconds and try again.
Allow the VPN permission
The first time you connect, iPhone asks to add a VPN configuration. Tap Allow and confirm with Face ID, Touch ID or your passcode. If you tapped Don’t Allow, see Allow the VPN configuration on iPhone.
Messages on Mac
On Mac you may also see This node is temporarily offline (pick another server in the same region) or This route is still being prepared (wait a moment and try again).
Approve the system extension
The Mac version downloaded from pekpik.com needs its system extension approved in System Settings before it can connect. See Approve the Pekpik system extension on Mac.
Grant VPN permission
Android asks for permission the first time Pekpik connects. Tap OK to allow it, then connect again. See Grant VPN permission on Android.
Still not connecting
Email support@pekpik.com with the server name, the time and the exact message you saw.
Send diagnostic logs
On Mac, export diagnostic logs right after a failed attempt and attach them to your email.
Send diagnostic logs
On Android, export diagnostic logs right after a failed attempt and attach them to your email.
Send diagnostic logs
On Windows, export diagnostic logs right after a failed attempt and attach them to your email.
Still stuck? Email support@pekpik.com with your Support ID from the Account page.