Connected but no internet

iPhone & iPadMacAndroidWindows

After connecting, Pekpik checks that your traffic can actually reach the internet. If that check fails, the network path between you and the server is usually unstable for the moment, rather than the server being broken. Tap Retry or choose another server. If no server works, check your own Wi-Fi or mobile data with the VPN off.

What you may see in the app

  • Connected but no internet. Try another server.
  • The VPN connected, but “…” cannot provide internet access. Please choose another server.
  • The network route to … is unstable right now. Retry or choose another server.
  • The network route is unstable right now.

What to do

  1. Tap Retry to try the same server again. Short drops on the network path often clear within minutes.
  2. If it fails again, choose another server, ideally in a different country or region.
  3. Turn the VPN off and check that websites load. If they don’t, the problem is your Wi-Fi or mobile data, or a network that needs a sign-in page. See Hotel and airport Wi-Fi sign-in pages.
  4. Switch between Wi-Fi and mobile data and try again.

iPhone and iPad

If the check fails, the app shows Server Temporarily Unavailable. Tap Choose Another Server to open the server list, or Retry to try again.

Mac

The Mac app switches to another server in the same group automatically before showing an error. While this happens you’ll see a “switching” message instead of “disconnected”. If the automatic switches also fail, the app tells you how many servers it tried. See “Network unstable, switching node” and “Tried N nodes automatically”.

Android

The Android app switches to another server in the same group automatically before showing an error. If the automatic switches also fail, the app tells you how many servers it tried. See “Tried N nodes automatically”.

Windows

The Windows app switches to another server in the same group automatically before showing an error. If the automatic switches also fail, the app tells you how many servers it tried. See “Tried N nodes automatically”.

If only some apps or sites fail

If most things work but a few apps or websites don’t, see Some apps or sites don’t work on VPN.

Still stuck? Email support@pekpik.com with your Support ID from the Account page.

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