How can we help?
61 answers, written from the messages and screens in the app.
Most asked
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Getting started
Which version to install, first connection, free and VIP servers.
Installing and permissions
System prompts on iPhone, Mac, Android and Windows, and what they mean.
- Install Pekpik VPN on iPhone and iPad
- Install the Pekpik VPN DMG on Mac
- Install the Pekpik VPN APK on Android safely
- Install Pekpik VPN on Windows
- “Add VPN Configurations” on iPhone: what it means and is it safe
Connection problems
Won’t connect, connected but no internet, servers switching or missing.
- Pekpik VPN won’t connect
- Connected but no internet
- “Network unstable, switching node”
- “Tried N nodes automatically”
- “This server is no longer available”
Account and sign-in
Guest accounts, linking an email, verification codes and sign-in issues.
- What is a guest account?
- Link your email to protect your account
- Didn’t get the verification code
- “Invalid or expired verification code”
- Signed out unexpectedly: why am I a guest?
Devices
Device limits, removing devices and reinstalling.
VIP on the App Store
Subscribe, restore, cancel and refunds for App Store purchases.
- Subscribe to VIP on iPhone
- Restore purchases
- Paid but VIP isn’t active
- Cancel an App Store subscription
- Request a refund for an App Store purchase
VIP on direct downloads
Buying VIP on the Mac DMG, Android APK and Windows versions.
Settings
Kill Switch, routing, DNS protection and auto-reconnect.
Updates and deleting your account
Required updates, maintenance and account deletion.
Still need help?
Email us with your Support ID from the app’s Account page so we can find your account quickly.