Find your Support ID

iPhone & iPadMacAndroidWindows

A guest account has no email, so the app shows a Support ID that lets us find your account. Open the account page, find Support ID and tap Copy, then paste it into your email to support@pekpik.com. If you’ve linked an email, the account page shows your email instead, and you can just tell us that address.

On iPhone and iPad

  1. Open the Account tab.
  2. Find the Support ID card, under your plan details.
  3. Tap Copy. The app confirms “Full user ID copied.”

The card shows a shortened ID, but Copy copies the full one. Always send the copied version.

On Mac

  1. Open Account.
  2. Find Support ID and click Copy.

On Android

  1. Open the account page.
  2. Find Support ID and copy it.

On Windows

  1. Open Account.
  2. Find User ID and click Copy.

Send it to support

Email support@pekpik.com, paste your Support ID and describe the problem. The ID only identifies your account. It isn’t a password.

Still stuck? Email support@pekpik.com with your Support ID from the Account page.

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