Privacy Policy
Your privacy is our top priority. Learn how we protect your data.
Last Updated: December 15, 2024
VPN 360 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN application and related services (collectively, the "Services").
Please read this privacy policy carefully. By using the Services, you consent to the practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access or use the Services.
Our Commitment to Privacy
We operate under a strict no-logs policy. We do not monitor, record, log, store, or share your VPN browsing activity, connection timestamps, session information, bandwidth usage, traffic logs, or IP addresses.
1. Information We Collect
1.1 Account Information
When you create an account, we may collect:
- Email address - Used for account verification, password recovery, and important service communications
- Password - Stored in encrypted form using industry-standard hashing algorithms
- Username - Optional, used for account identification
1.2 Payment Information
For premium subscriptions, we process:
- Transaction details processed through Apple App Store or Google Play Store
- Subscription status and renewal information
- We do not store credit card numbers or banking details directly
1.3 Device Information
We automatically collect certain device information:
- Device type, model, and operating system version
- App version and configuration settings
- Device identifiers (anonymized for analytics)
- Network type (WiFi/cellular) - not specific network identifiers
1.4 Usage Analytics
To improve our services, we collect anonymized analytics:
- Connection success/failure rates (not tied to individual users)
- Aggregate server performance metrics
- App crashes and error reports
- Feature usage statistics (aggregate, non-identifiable)
What We DO NOT Collect
- ✓VPN browsing activity or history
- ✓DNS queries made through our VPN
- ✓Connection timestamps or session duration
- ✓Your original IP address after VPN session ends
- ✓Bandwidth usage per user
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Provide and maintain VPN services
- • Process subscriptions and payments
- • Authenticate and manage accounts
Communication
- • Send service-related notifications
- • Respond to support requests
- • Provide important security updates
Improvement
- • Analyze usage to improve services
- • Develop new features
- • Fix bugs and optimize performance
Security & Compliance
- • Prevent fraud and abuse
- • Enforce terms of service
- • Comply with legal requirements
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these limited circumstances:
Service Providers
Third-party vendors who assist with payment processing, analytics, customer support, and infrastructure hosting. These providers are contractually obligated to protect your data.
Legal Requirements
When required by law, regulation, legal process, or governmental request. However, due to our no-logs policy, we have no VPN activity data to provide.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
4. Cookies and Tracking Technologies
Our website and services may use cookies and similar tracking technologies:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for basic functionality, authentication, and security |
| Analytics | Help us understand how visitors interact with our website |
| Preferences | Remember your settings and preferences (language, theme) |
| Marketing | Track effectiveness of our marketing campaigns |
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of our services.
5. Data Security
We implement comprehensive security measures to protect your information:
AES-256 Encryption
Military-grade encryption for all VPN traffic
TLS/SSL Protection
Secure communications between app and servers
Regular Security Audits
Continuous vulnerability assessments
Secure Data Centers
Physical and logical access controls
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.
6. Data Retention
We retain your personal data according to the following guidelines:
- Account Information: Retained while your account is active and for up to 2 years after account deletion for legal and business purposes
- Payment Records: Retained as required by financial regulations and tax laws (typically 7 years)
- Support Communications: Retained for 2 years to improve our services and for reference
- VPN Activity Data: Not collected or stored - we maintain a strict no-logs policy
Due to technical processes such as backup systems, complete deletion of data may take up to 60 days from the date of your deletion request.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
● Right to Access
Request a copy of the personal data we hold about you
● Right to Rectification
Request correction of inaccurate or incomplete personal data
● Right to Erasure
Request deletion of your personal data under certain circumstances
● Right to Restrict Processing
Request limitation of how we use your personal data
● Right to Data Portability
Receive your data in a structured, machine-readable format
● Right to Object
Object to processing of your personal data for certain purposes
● Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.
8. Regional Privacy Rights
European Economic Area (EEA), UK & Switzerland
If you are located in the EEA, UK, or Switzerland, you have rights under the GDPR including the right to lodge a complaint with your local data protection authority. Our legal bases for processing include contract performance, legitimate interests, and consent.
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
- • Right to know what personal information is collected
- • Right to delete personal information
- • Right to opt-out of the sale of personal information
- • Right to non-discrimination for exercising your rights
Note: We do not sell personal information as defined under the CCPA.
Other U.S. States
Residents of Colorado, Connecticut, Utah, Nevada, and Virginia have similar privacy rights under their respective state laws. Please contact us to exercise your rights.
9. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or in-app notification for significant changes
- Post the updated policy on our website
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to all legitimate requests within 30 days. Occasionally, it may take longer if your request is particularly complex or you have made multiple requests.