Privacy Policy
You have legitimate concerns about privacy and therefore we expressly describe all processing of personal data done by us. We want you to understand what limited information we collect and what may happen to that information when you use any of our Services.
This document explains the privacy rules applicable to all information collected or submitted when you access, install or use our Services.
Our top priority is customer data security. Operating under the jurisdiction of Panama allows us to guarantee our no logs policy. We process only minimal user data – only as much as it is absolutely necessary to maintain our services.
Processing of your data
We process user data only to a very limited scope – only as much as it is absolutely required for provision of our Services, processing of payments, and functioning of our website and mobile applications.
Personal data is processed automatically and manually. Unless expressly noted otherwise, we or a designated subsidiary in your country shall act as the responsible personal data controller for any data processed. We use third party data processors only for processing of payment data, emailing service and basic website and app analytics.
We guarantee a strict no-logs policy for our services, meaning that your activities are provided by automated technical process, are not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, session information, used bandwidth, traffic logs, IP addresses or other data.
From the moment you turn on our software, your Internet data becomes encrypted. Any online traffic coming from your device is no longer visible to ISP, third-party snoopers or cyber criminals.
Required Information
If you choose to create a user account, you must provide the following basic information:
- Email address - for communication and account recovery
- Payment data - processed through secure payment partners
You must maintain this information current, truthful, complete and accurate. You warrant that you are authorized to provide such information. You authorize us to verify your information at any time. If any information is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to our Services.
Technical Information
We process limited technical information:
- Server load information - for performance monitoring and selecting optimal servers
- Customer service information - for support purposes and improving service quality
- Cookies - for website functionality, analytics, and personalizing content
We use different types of cookies to improve user experience:
- Google Analytics for statistical assessment and website performance improvement
- Affiliate cookies to identify customers referred by our partners
- Cookies for personalizing content, such as setting default language
You can control cookies through your browser settings. Each browser has different procedures for managing cookies. You can choose to disable all cookies, though this may affect some website features.
Your Rights
You may request us to:
- Inform you about collected personal data
- Change or correct inaccurate information
- Object to certain processing (e.g. for marketing purposes)
- Provide a copy of your data in a structured, commonly used and machine-readable format
- Erase your personal data
You also have the right to:
- Withdraw your consent to the processing of your personal data at any time
- Request restriction of processing of your personal data
- Request transmission of your personal data to another controller where technically feasible
Data Storage
We store limited personal data for the whole period when our Services are used and for no longer than 2 years after last use.
Due to technical reasons (such as backup copies of the databases) your personal data may be finally deleted only within 60 days or longer, if it is mandated by the statutory requirements.
Contact Us
If you have any questions about our Privacy Policy or you want to enforce any of your rights related to your privacy, please contact us:
Email: vpnsupport@pekpik.com